AirAsia ROC Terminal – Greater Rochester International Airport

As a leading low-cost airline, AirAsia is proud to announce the opening of its dedicated terminal at Greater Rochester International Airport (ROC) in Rochester City. This strategic move not only enhances the travel experience for our passengers but also solidifies our commitment to providing seamless and affordable air travel options. AirAsia operates from Terminal 5 at ROC International Airport. AirAsia ROC Terminal, also known as T5, is a state-of-the-art facility designed to accommodate a seamless travel experience. This terminal is home to various airlines, offering an extensive range of amenities and services to passengers.

What is the AirAsia ROC Terminal Address and Location Map?

The AirAsia ROC Terminal is located at Terminal 5 of Greater Rochester International Airport in Rochester. The full address is:

1200 Brooks Ave, Rochester, NY 14624, American States

Passengers can refer to the terminal map available on the AirAsia website or at the airport to navigate the terminal with ease.

AirAsia ROC Terminal Map

You can find a detailed location map of Terminal 5 on the official website of ROC International Airport. The map highlights various facilities within the terminal, including restrooms, shops, restaurants, and transportation options. To help passengers navigate the airport and locate specific AirAsia facilities, such as check-in counters or boarding gates, it’s recommended to check the flight information displays at the airport or use the AirAsia mobile app.

How to Contact AirAsia Terminal ROC?

To contact AirAsia Terminal at ROC International Airport’s Terminal 5, you can use the following methods:

Airport Name	Greater Rochester International Airport
Greater Rochester International Airport Address	1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number	+1-877-445-3112 /  1 585-753-7000
AirAsia Contact Number/Chat Supoort	https://support.airasia.com/s/article/How-to-Call-us?language=en_GB
Greater Rochester International Airport Code	ROC
AirAsia Ticket Counter Hours	24/7
Type	International
AirAsia ROC Terminals	Terminal 5
AirAsia Official Website	https://www.airasia.com/en/gb
Official YouTube	https://www.youtube.com/user/airasia
Official Twitter	https://twitter.com/AirAsia
Official Facebook	https://www.facebook.com/AirAsia
Official Instagram	https://www.instagram.com/airasiacabincrew

You can also reach out to AirAsia through their official social media channels, such as Facebook, Twitter, or Instagram. While response times may vary, these platforms can be useful for general inquiries or assistance with non-urgent matters.

ROC AirAsia Terminal Departure

AirAsia flights depart from Terminal 5 at ROC Airport. This state-of-the-art terminal offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for our passengers. The key details regarding the AirAsia ROC Departure Terminal are:

• • Departure Terminal: AirAsia flights depart from Terminal 5 at Greater Rochester International Airport (ROC).

• • Terminal Facilities: AirAsia Terminal ROC is described as a state-of-the-art terminal that offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for AirAsia passengers.

• • Passenger Experience: By departing from Terminal 5, AirAsia Terminal ROC passengers can expect a seamless and comfortable travel experience, with access to the various facilities and services available in this modern terminal.

The AirAsia Terminal ROC has dedicated its operations to Terminal 5 at ROC Airport, providing its passengers with a dedicated departure terminal equipped with the necessary infrastructure and amenities to support their travel needs.

AirAsia ROC Terminal Arrivals

The AirAsia arrivals terminal at ROC International Airport is also Terminal 5. All AirAsia flights arrive at this terminal, so passengers should proceed to Terminal 5 to disembark, collect their luggage, and clear customs and immigration.

• • After disembarking from the aircraft, AirAsia Terminal ROCpassengers will be directed to the baggage claim area to collect their checked luggage. Once they have retrieved their bags, they can proceed to the customs and immigration checkpoint, where they will present their passport and any required documentation, such as a completed customs declaration form.

• • After clearing customs and immigration, AirAsia Terminal ROC passengers can exit the terminal and make their way to their final destination, whether it’s a connecting flight, ground transportation, or meeting a friend or family member.

For the information regarding AirAsia’s arrivals terminal, flight status, and customs and immigration procedures, always refer to the official websites of AirAsia and ROC International Airport.

Queries Handled by AirAsia ROC Terminal

The AirAsia staff at ROC International Airport’s Terminal 5 are equipped to handle a variety of queries and concerns from passengers. Some common types of queries that may be handled by AirAsia staff at the ROC Terminal include:

• • Flight Information: AirAsia Terminal ROC Passengers may inquire about their flight status, schedule changes, delays, or cancellations. The AirAsia Terminal ROC staff can provide information about specific flights, gate assignments, and boarding times.

• • Check-in and Baggage: AirAsia Terminal ROC staff can assist passengers with the check-in process, including issuing boarding passes and checking baggage. They can also answer questions about baggage allowances, fees, and restrictions.

• • Ticketing and Reservations: AirAsia Terminal ROC Passengers may have inquiries about ticket purchases, seat assignments, upgrades, or changes to their reservation. The AirAsia staff can help passengers with these matters and provide guidance on the various options available.

• • Special Assistance: AirAsia Terminal ROC Passengers with special needs, such as those requiring wheelchair assistance, traveling with infants or young children, or having dietary restrictions, can request special assistance from AirAsia staff.

• • Immigration and Customs: AirAsia Terminal ROC staff can provide information and assistance regarding immigration and customs procedures, including the completion of required forms and documentation.

• • Airport Services and Facilities: AirAsia Terminal ROC Passengers may have questions about airport services and facilities, such as restrooms, restaurants, shops, and ground transportation options. The AirAsia staff can provide guidance and recommendations to ensure a comfortable and convenient airport experience.

AirAsia Facilities and Services Available at Greater Rochester International Airport

AirAsia provides various facilities and services at Greater Rochester International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:

• • Check-in Counters: AirAsia operates check-in counters at Terminal 5, where passengers can check in for their flights, receive their boarding passes, and check their baggage.

• • Self-Service Kiosks: In addition to check-in counters, AirAsia Terminal ROC may provide self-service kiosks for passengers to check in, select seats, and print boarding passes.

• • Baggage Services: AirAsia Terminal ROC provides baggage services, including handling and storage, for passengers’ checked luggage. They also offer information on baggage allowances, fees, and restrictions.

• • In-Flight Dining: AirAsia Terminal ROC offers a range of in-flight dining options, including meals, snacks, and beverages, for purchase during the flight.

• • In-Flight Entertainment: Depending on the aircraft, AirAsia may provide in-flight entertainment options, such as movies, TV shows, music, and games, for passengers to enjoy during their flight.

• • Customer Service: AirAsia Terminal ROC provides customer service through various channels, including in-person assistance at the airport, phone hotlines, and digital platforms such as email and live chat.

Why Must You Choose AirAsia ROC Terminal?

Choosing the AirAsia ROC Terminal for your travel needs offers several advantages:

• • Convenient Location: The ROC AirAsia Terminal is located at Greater Rochester International Airport, one of the busiest airports in the American States, providing easy access to various domestic and international destinations.

• • Wide Range of Destinations: ROC AirAsia Terminal operates flights to numerous destinations worldwide, offering passengers a wide range of travel options.

• • Low-Cost Fares: Known as the world’s best low-cost airline, ROC AirAsia Terminal offers affordable fares, making air travel accessible to a broader range of passengers.

• • Quality Service: Despite being a low-cost airline, AirAsia maintains high standards of service, ensuring a comfortable and enjoyable travel experience for passengers.

• • Modern Facilities: AirAsia operates at ROC AirAsia Terminal, a modern and well-equipped facility that provides a range of services and amenities for passengers, including shops, restaurants, lounges, and more.

• • Special Assistance: ROC AirAsia Terminal offers special assistance to passengers with specific needs, ensuring a smooth and hassle-free travel experience for everyone.

• • In-Flight Dining and Entertainment: ROC AirAsia Terminal provides in-flight dining options and entertainment, making the journey more enjoyable for passengers.

Choosing the AirAsia ROC Terminal offers a combination of convenience, affordability, quality service, and a wide range of travel options, making it an excellent choice for your travel needs.

Parking and Transportation at Greater Rochester International Airport

Greater Rochester International Airport (ROC) offers various parking and transportation options for passengers: Parking:

Short-term parking	Long-term parking	Valet parking
ROC provides short-term parking lots near the terminals for quick pick-ups and drop-offs.	ROC offers long-term parking options, such as economy parking lots and garages, for passengers who need to leave their vehicles at the airport for an extended period.	ROC also provides valet parking services at select terminals for passengers who prefer a more convenient parking option.

Public Transportation:

Subway	ROC is connected to the Rochester City subway system via the AirTrain, which transports passengers from the airport to the Howard Beach or Jamaica subway stations.
Bus	Several public bus lines serve ROC, connecting the airport to various locations in Rochester City and beyond.
Rail	The Long Island Rail Road (LIRR) provides train service to and from ROC, connecting the airport to several locations in Long Island and Rochester City.
Taxis	ROC has designated taxi stands outside each terminal, providing passengers with a convenient and reliable transportation option.
Rideshare services	Rideshare companies such as Uber and Lyft also operate at ROC, offering passengers an alternative to taxis.
Car Rentals	Several car rental companies operate at ROC, providing passengers with the option to rent a vehicle for their trip.

ROC offers a range of parking and transportation options to meet the needs of all passengers. Whether you prefer to drive, use public transportation, take a taxi, or rent a car, ROC has you covered. For the most up-to-date information on parking and transportation options, visit the official ROC International Airport website.

Nearby Hotels and Accommodation at Greater Rochester International Airport

There are several hotels and accommodations located near Greater Rochester International Airport (ROC) for passengers who need a place to stay before or after their flight:

TWA Hotel	Located at ROC’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. Located at ROC’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. The hotel features a rooftop pool, restaurants, and a cocktail lounge, as well as a fitness center and meeting spaces.
Courtyard by Marriott ROC Airport	This hotel is located just a few minutes from ROC airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Hilton Rochester ROC Airport	The Hilton ROC Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Fairfield Inn & Suites by Marriott ROC Airport	This hotel is located just a few miles from ROC airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
Crowne Plaza ROC Airport Rochester	The Crowne Plaza ROC Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.

There are several hotels and accommodations located near ROC airport to meet the needs of all passengers. Whether you prefer a luxury hotel or a budget-friendly option, there is something for everyone. For the most up-to-date information on nearby hotels and accommodations, visit the official ROC International Airport website.

Special Assistance at Greater Rochester International Airport (ROC)

Greater Rochester International Airport (ROC) offers special assistance to passengers with disabilities or special needs to ensure a smooth and comfortable travel experience. Here are some of the services available:

Wheelchair Assistance	ROC provides wheelchair assistance to passengers who need it, including help with boarding and disembarking the aircraft. Passengers can request wheelchair assistance through their airline or at the airport’s information desk.
Accessible Restrooms	ROC has accessible restrooms located throughout the airport, including in the terminals and near the gates.
TTY Phones	ROC has TTY phones available for passengers who are deaf or hard of hearing.
Service Animals	ROC allows service animals to accompany passengers with disabilities in the airport and on flights.
Visual Paging	ROC offers visual paging services for passengers who are deaf or hard of hearing.
Accessible Transportation	ROC has accessible transportation options available, including accessible taxis and buses.

ROC is committed to providing a welcoming and accessible environment for all passengers. If you need special assistance, it’s best to contact your airline or the airport’s information desk in advance to make arrangements. For the most up-to-date information on special assistance services at ROC, visit the official ROC International Airport website.

AirAsia Lounges and Waiting Areas at Greater Rochester International Airport

AirAsia operate its own lounges at Greater Rochester International Airport (ROC). Passengers traveling with AirAsia can access the lounges and waiting areas available at ROC airport through various means. Here are some options:

Priority Pass	Priority Pass is a membership program that provides access to airport lounges worldwide, including at ROC Passengers can purchase a membership or receive one through certain credit cards or travel programs.
Airline Lounges	Several airlines operate lounges at ROC, including American Airlines, Delta Air Lines, and British Airways. Passengers can access these lounges through their airline’s membership program or by purchasing a day pass.
Public Waiting Areas	ROC has public waiting areas located throughout the airport, including in the terminals and near the gates. These areas offer seating, charging stations, and other amenities for passengers to use while waiting for their flight.
Airport Restaurants and Shops	ROC has a variety of restaurants and shops located throughout the airport, offering passengers a range of dining and shopping options.

AirAsia operate its own lounges at ROC, passengers can still access a range of lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

FAQs on ROC Airport Terminal AirAsia