AirAsia STI Terminal – Cibao International Airport

As a leading low-cost airline, AirAsia is proud to announce the opening of its dedicated terminal at Cibao International Airport (STI) in Santiago de los Caballeros City. This strategic move not only enhances the travel experience for our passengers but also solidifies our commitment to providing seamless and affordable air travel options. AirAsia operates from Terminal 5 at STI International Airport. AirAsia STI Terminal, also known as T5, is a state-of-the-art facility designed to accommodate a seamless travel experience. This terminal is home to various airlines, offering an extensive range of amenities and services to passengers.

What is the AirAsia STI Terminal Address and Location Map?

The AirAsia STI Terminal is located at Terminal 5 of Cibao International Airport in Santiago de los Caballeros. The full address is:

Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic

Passengers can refer to the terminal map available on the AirAsia website or at the airport to navigate the terminal with ease.

AirAsia STI Terminal Map

You can find a detailed location map of Terminal 5 on the official website of STI International Airport. The map highlights various facilities within the terminal, including restrooms, shops, restaurants, and transportation options. To help passengers navigate the airport and locate specific AirAsia facilities, such as check-in counters or boarding gates, it’s recommended to check the flight information displays at the airport or use the AirAsia mobile app.

How to Contact AirAsia Terminal STI?

To contact AirAsia Terminal at STI International Airport’s Terminal 5, you can use the following methods:

Airport Name	Cibao International Airport
Cibao International Airport Address	Avenida Juan Pablo Duarte, Santiago De Los Caballeros 51000, Dominican Republic
Cibao International Airport Phone Number	+1-877-445-3112 /  1 809-689-8344
AirAsia Contact Number/Chat Supoort	https://support.airasia.com/s/article/How-to-Call-us?language=en_GB
Cibao International Airport Code	STI
AirAsia Ticket Counter Hours	24/7
Type	International
AirAsia STI Terminals	Terminal 5
AirAsia Official Website	https://www.airasia.com/en/gb
Official YouTube	https://www.youtube.com/user/airasia
Official Twitter	https://twitter.com/AirAsia
Official Facebook	https://www.facebook.com/AirAsia
Official Instagram	https://www.instagram.com/airasiacabincrew

You can also reach out to AirAsia through their official social media channels, such as Facebook, Twitter, or Instagram. While response times may vary, these platforms can be useful for general inquiries or assistance with non-urgent matters.

STI AirAsia Terminal Departure

AirAsia flights depart from Terminal 5 at STI Airport. This state-of-the-art terminal offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for our passengers. The key details regarding the AirAsia STI Departure Terminal are:

• • Departure Terminal: AirAsia flights depart from Terminal 5 at Cibao International Airport (STI).

• • Terminal Facilities: AirAsia Terminal STI is described as a state-of-the-art terminal that offers a wide range of amenities and services to ensure a smooth and comfortable travel experience for AirAsia passengers.

• • Passenger Experience: By departing from Terminal 5, AirAsia Terminal STI passengers can expect a seamless and comfortable travel experience, with access to the various facilities and services available in this modern terminal.

The AirAsia Terminal STI has dedicated its operations to Terminal 5 at STI Airport, providing its passengers with a dedicated departure terminal equipped with the necessary infrastructure and amenities to support their travel needs.

AirAsia STI Terminal Arrivals

The AirAsia arrivals terminal at STI International Airport is also Terminal 5. All AirAsia flights arrive at this terminal, so passengers should proceed to Terminal 5 to disembark, collect their luggage, and clear customs and immigration.

• • After disembarking from the aircraft, AirAsia Terminal STIpassengers will be directed to the baggage claim area to collect their checked luggage. Once they have retrieved their bags, they can proceed to the customs and immigration checkpoint, where they will present their passport and any required documentation, such as a completed customs declaration form.

• • After clearing customs and immigration, AirAsia Terminal STI passengers can exit the terminal and make their way to their final destination, whether it’s a connecting flight, ground transportation, or meeting a friend or family member.

For the information regarding AirAsia’s arrivals terminal, flight status, and customs and immigration procedures, always refer to the official websites of AirAsia and STI International Airport.

Queries Handled by AirAsia STI Terminal

The AirAsia staff at STI International Airport’s Terminal 5 are equipped to handle a variety of queries and concerns from passengers. Some common types of queries that may be handled by AirAsia staff at the STI Terminal include:

• • Flight Information: AirAsia Terminal STI Passengers may inquire about their flight status, schedule changes, delays, or cancellations. The AirAsia Terminal STI staff can provide information about specific flights, gate assignments, and boarding times.

• • Check-in and Baggage: AirAsia Terminal STI staff can assist passengers with the check-in process, including issuing boarding passes and checking baggage. They can also answer questions about baggage allowances, fees, and restrictions.

• • Ticketing and Reservations: AirAsia Terminal STI Passengers may have inquiries about ticket purchases, seat assignments, upgrades, or changes to their reservation. The AirAsia staff can help passengers with these matters and provide guidance on the various options available.

• • Special Assistance: AirAsia Terminal STI Passengers with special needs, such as those requiring wheelchair assistance, traveling with infants or young children, or having dietary restrictions, can request special assistance from AirAsia staff.

• • Immigration and Customs: AirAsia Terminal STI staff can provide information and assistance regarding immigration and customs procedures, including the completion of required forms and documentation.

• • Airport Services and Facilities: AirAsia Terminal STI Passengers may have questions about airport services and facilities, such as restrooms, restaurants, shops, and ground transportation options. The AirAsia staff can provide guidance and recommendations to ensure a comfortable and convenient airport experience.

AirAsia Facilities and Services Available at Cibao International Airport

AirAsia provides various facilities and services at Cibao International Airport to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:

• • Check-in Counters: AirAsia operates check-in counters at Terminal 5, where passengers can check in for their flights, receive their boarding passes, and check their baggage.

• • Self-Service Kiosks: In addition to check-in counters, AirAsia Terminal STI may provide self-service kiosks for passengers to check in, select seats, and print boarding passes.

• • Baggage Services: AirAsia Terminal STI provides baggage services, including handling and storage, for passengers’ checked luggage. They also offer information on baggage allowances, fees, and restrictions.

• • In-Flight Dining: AirAsia Terminal STI offers a range of in-flight dining options, including meals, snacks, and beverages, for purchase during the flight.

• • In-Flight Entertainment: Depending on the aircraft, AirAsia may provide in-flight entertainment options, such as movies, TV shows, music, and games, for passengers to enjoy during their flight.

• • Customer Service: AirAsia Terminal STI provides customer service through various channels, including in-person assistance at the airport, phone hotlines, and digital platforms such as email and live chat.

Why Must You Choose AirAsia STI Terminal?

Choosing the AirAsia STI Terminal for your travel needs offers several advantages:

• • Convenient Location: The STI AirAsia Terminal is located at Cibao International Airport, one of the busiest airports in the Dominican Republic, providing easy access to various domestic and international destinations.

• • Wide Range of Destinations: STI AirAsia Terminal operates flights to numerous destinations worldwide, offering passengers a wide range of travel options.

• • Low-Cost Fares: Known as the world’s best low-cost airline, STI AirAsia Terminal offers affordable fares, making air travel accessible to a broader range of passengers.

• • Quality Service: Despite being a low-cost airline, AirAsia maintains high standards of service, ensuring a comfortable and enjoyable travel experience for passengers.

• • Modern Facilities: AirAsia operates at STI AirAsia Terminal, a modern and well-equipped facility that provides a range of services and amenities for passengers, including shops, restaurants, lounges, and more.

• • Special Assistance: STI AirAsia Terminal offers special assistance to passengers with specific needs, ensuring a smooth and hassle-free travel experience for everyone.

• • In-Flight Dining and Entertainment: STI AirAsia Terminal provides in-flight dining options and entertainment, making the journey more enjoyable for passengers.

Choosing the AirAsia STI Terminal offers a combination of convenience, affordability, quality service, and a wide range of travel options, making it an excellent choice for your travel needs.

Parking and Transportation at Cibao International Airport

Cibao International Airport (STI) offers various parking and transportation options for passengers: Parking:

Short-term parking	Long-term parking	Valet parking
STI provides short-term parking lots near the terminals for quick pick-ups and drop-offs.	STI offers long-term parking options, such as economy parking lots and garages, for passengers who need to leave their vehicles at the airport for an extended period.	STI also provides valet parking services at select terminals for passengers who prefer a more convenient parking option.

Public Transportation:

Subway	STI is connected to the Santiago de los Caballeros City subway system via the AirTrain, which transports passengers from the airport to the Howard Beach or Jamaica subway stations.
Bus	Several public bus lines serve STI, connecting the airport to various locations in Santiago de los Caballeros City and beyond.
Rail	The Long Island Rail Road (LIRR) provides train service to and from STI, connecting the airport to several locations in Long Island and Santiago de los Caballeros City.
Taxis	STI has designated taxi stands outside each terminal, providing passengers with a convenient and reliable transportation option.
Rideshare services	Rideshare companies such as Uber and Lyft also operate at STI, offering passengers an alternative to taxis.
Car Rentals	Several car rental companies operate at STI, providing passengers with the option to rent a vehicle for their trip.

STI offers a range of parking and transportation options to meet the needs of all passengers. Whether you prefer to drive, use public transportation, take a taxi, or rent a car, STI has you covered. For the most up-to-date information on parking and transportation options, visit the official STI International Airport website.

Nearby Hotels and Accommodation at Cibao International Airport

There are several hotels and accommodations located near Cibao International Airport (STI) for passengers who need a place to stay before or after their flight:

TWA Hotel	Located at STI’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. Located at STI’s Terminal 5, the TWA Hotel offers a unique and luxurious experience for passengers. The hotel features a rooftop pool, restaurants, and a cocktail lounge, as well as a fitness center and meeting spaces.
Courtyard by Marriott STI Airport	This hotel is located just a few minutes from STI airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Hilton Santiago de los Caballeros STI Airport	The Hilton STI Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.
Fairfield Inn & Suites by Marriott STI Airport	This hotel is located just a few miles from STI airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, and a complimentary breakfast.
Crowne Plaza STI Airport Santiago de los Caballeros	The Crowne Plaza STI Airport is located just a few miles from the airport and offers free shuttle service to and from the airport. The hotel features comfortable rooms, a fitness center, a restaurant, and meeting spaces.

There are several hotels and accommodations located near STI airport to meet the needs of all passengers. Whether you prefer a luxury hotel or a budget-friendly option, there is something for everyone. For the most up-to-date information on nearby hotels and accommodations, visit the official STI International Airport website.

Special Assistance at Cibao International Airport (STI)

Cibao International Airport (STI) offers special assistance to passengers with disabilities or special needs to ensure a smooth and comfortable travel experience. Here are some of the services available:

Wheelchair Assistance	STI provides wheelchair assistance to passengers who need it, including help with boarding and disembarking the aircraft. Passengers can request wheelchair assistance through their airline or at the airport’s information desk.
Accessible Restrooms	STI has accessible restrooms located throughout the airport, including in the terminals and near the gates.
TTY Phones	STI has TTY phones available for passengers who are deaf or hard of hearing.
Service Animals	STI allows service animals to accompany passengers with disabilities in the airport and on flights.
Visual Paging	STI offers visual paging services for passengers who are deaf or hard of hearing.
Accessible Transportation	STI has accessible transportation options available, including accessible taxis and buses.

STI is committed to providing a welcoming and accessible environment for all passengers. If you need special assistance, it’s best to contact your airline or the airport’s information desk in advance to make arrangements. For the most up-to-date information on special assistance services at STI, visit the official STI International Airport website.

AirAsia Lounges and Waiting Areas at Cibao International Airport

AirAsia operate its own lounges at Cibao International Airport (STI). Passengers traveling with AirAsia can access the lounges and waiting areas available at STI airport through various means. Here are some options:

Priority Pass	Priority Pass is a membership program that provides access to airport lounges worldwide, including at STI Passengers can purchase a membership or receive one through certain credit cards or travel programs.
Airline Lounges	Several airlines operate lounges at STI, including American Airlines, Delta Air Lines, and British Airways. Passengers can access these lounges through their airline’s membership program or by purchasing a day pass.
Public Waiting Areas	STI has public waiting areas located throughout the airport, including in the terminals and near the gates. These areas offer seating, charging stations, and other amenities for passengers to use while waiting for their flight.
Airport Restaurants and Shops	STI has a variety of restaurants and shops located throughout the airport, offering passengers a range of dining and shopping options.

AirAsia operate its own lounges at STI, passengers can still access a range of lounges and waiting areas through various means, such as Priority Pass or airline membership programs.

FAQs on STI Airport Terminal AirAsia