At Delta Airlines, we are committed to providing a comfortable and accessible travel experience for Delta Airlines Wheelchair Assistance all our passengers. We understand that some travelers may require wheelchair assistance to navigate the airport and board their flights. This guide provides comprehensive information about Delta Airlines wheelchair assistance, including how to request it, what to expect, and relevant contact information.
Why Delta Airlines is Committed to Accessibility?
The following table provides an overview of Delta Airlines Wheelchair Assistance’ dedication to accessibility:
| Aspects | Details |
|---|---|
| Advisory Board on Disability | A long-standing board of experts and frequent flyers with disabilities provides guidance on accessibility improvements. |
| White Glove Service | Specialized customer mobility team trained to handle assistive devices with care and provide personalized service. |
| Closed Captioning | 100% closed captioning on all movies and series content on seatback screens. |
| Assistive Device Handling | Top-rated among DOT-reporting carriers for handling wheelchairs, scooters, and mobility devices. |
| Accessible Technology | Investments in technology like the Fly Delta app and Delta.com to enhance accessibility. |
| Passenger Accessibility Commitment | A pledge to go beyond the DOT’s Passengers with Disabilities Bill of Rights. |
Types of Wheelchair Assistance Offered by Delta Airlines?
- Airport Wheelchair Service: Assistance from curbside through check-in, security, and to the departure gate, including down the jet bridge to the aircraft door.
- Aisle Wheelchair Service: Helps passengers move from the jet bridge onto the aircraft and down the aisle to their seat.
- Onboard Wheelchair Service: Provides an aircraft-designed wheelchair for in-flight use, fitting in aisles and most lavatories.
- Personal Wheelchair Transport: Delta transports both manual and battery-powered wheelchairs, ensuring they travel on the same flight as the passenger.
How to Request Wheelchair Assistance When Booking Your Flight?
The following table provides a summary of how to ask for wheelchair assistance when making a Delta Airlines reservation:
| Steps | Details |
|---|---|
| Online Booking | During the booking process on Delta’s website or app, select “Accessible Services” and indicate your need for wheelchair assistance. |
| After Booking | Go to the “My Trips” section on Delta’s website or app, and update your reservation to include wheelchair assistance. |
| Contact Delta Directly | Call Delta’s dedicated accessibility line at 404-209-3434 (dial 711 for relay services) to request assistance. |
| Provide Advance Notice | Notify Delta at least 48 hours before your flight to ensure the best possible service. |
Delta Airlines Wheelchair Assistance at the Airport
The following table provides an overview of Delta Airlines’ airport wheelchair assistance services:
| Stage | Details |
|---|---|
| Arrival at Airport | Inform Delta staff at the curbside or check-in desk about your need for assistance. |
| Check-In Assistance | Staff will assist with check-in, baggage drop, and securing your boarding pass. |
| Security Assistance | Wheelchair assistance includes help navigating through security checks. |
| Boarding Assistance | Assistance is provided from the gate to the aircraft, ensuring a smooth boarding process. |
| Connection Assistance | For layovers, staff will assist with transfers between gates or terminals. |
| Deplaning Assistance | Assistance is offered upon landing to help you disembark and reach baggage claim or your onward transport. |
Traveling with Your Own Wheelchair: Delta Airlines Policies
The following are Delta Airlines’ guidelines for wheelchair users:
- Types of Wheelchairs Accepted: Delta transports manual, folding, collapsible, and non-folding wheelchairs, as well as electric or battery-powered wheelchairs and scooters.
- No Extra Charges: Personal wheelchairs and assistive devices are transported free of charge and are not subject to excess baggage fees or weight limits.
- Advance Notice: Passengers are encouraged to notify Delta at least 48 hours in advance about their mobility device to ensure proper arrangements.
- Battery-Powered Devices: Spare batteries for electric wheelchairs or scooters are allowed, and passengers should inform Delta about the type of battery (e.g., dry cell, wet cell, or lithium-ion).
- Pre-Flight Preparation: Passengers should measure their wheelchair’s dimensions (height and width) to confirm it fits in the aircraft’s cargo hold.
- Same-Flight Transport: Delta ensures that personal wheelchairs travel on the same flight as the passenger.
Delta Airlines Assistance for Passengers with Limited Mobility
The following table provides an overview of Delta Airlines’ support for travelers with restricted mobility:
| Service | Details |
|---|---|
| Airport Wheelchair Service | Assistance from curbside through check-in, security, and to the departure gate, including down the jet bridge to the aircraft door. |
| Aisle Wheelchair Service | Helps passengers move from the jet bridge onto the aircraft and down the aisle to their seat. |
| Onboard Wheelchair Service | Provides an aircraft-designed wheelchair for in-flight use, fitting in aisles and most lavatories. |
| Personal Wheelchair Transport | Delta transports both manual and battery-powered wheelchairs, ensuring they travel on the same flight as the passenger. |
| Accessible Seating | Priority seating with movable aisle armrests for easier transfer to and from the seat. |
| Trained Staff | Flight attendants and airport staff trained to assist passengers with mobility challenges. |
Visit Us: United Airlines Wheelchair Assistance
Delta Air Lines Wheelchair Assistance Phone Number
The wheelchair assistance contact details for Delta Air Lines are included in the following table:
| Service | Contact Information |
|---|---|
| Wheelchair Assistance | Call Delta’s dedicated accessibility line at 404-209-3434 (dial 711 for relay services). |
| Accessible Services Request | Visit the “Accessible Services” section in “My Trips” on Delta’s website or app. |
Tips for a Smooth Travel Experience with Delta Airlines Wheelchair Assistance
The following advice can help your trip with Delta Airlines’ wheelchair assistance go more smoothly:
- Plan Ahead: Notify Delta of your need for assistance during booking or at least 48 hours before departure.
- Arrive Early: Arriving at the airport earlier gives you ample time to navigate check-in and security with assistance.
- Prepare Documentation: Keep all necessary travel and medical documents handy for quick reference.
- Label Your Equipment: Clearly mark your wheelchair or mobility device with your contact information.
- Understand Battery Guidelines: If you’re traveling with a battery-powered device, ensure the battery complies with Delta’s guidelines and is safely prepared.
- Communicate Your Needs: Inform airline staff about any specific requirements you have for a smooth journey.
- Pack Essentials: Keep necessary items like medications, chargers, and personal belongings in your carry-on bag.
Conclusion
Delta Airlines is dedicated to providing exceptional service to all passengers, including those with mobility impairments. Our wheelchair assistance services are designed to make your travel experience as comfortable and stress-free as possible. Whether you need help with boarding, navigating the airport, or disembarking, our trained staff is here to assist you every step of the way.
No, Delta Air Lines wheelchair assistance is provided free of charge to passengers who require it
The easiest way how to add wheelchair assistance in Delta Air Lines is during the booking process on delta.com or via the Fly Delta app. Look for the section related to special services or accessibility needs when entering passenger details.
If you prefer not to book online, you can directly call Delta Reservations to request wheelchair assistance. Our agents are ready to help you book wheelchair assistance in Delta Air Lines.
Yes, you are welcome to travel with your personal wheelchair or mobility device. Please inform us in advance about your device, including dimensions and battery type (if applicable), so we can make necessary arrangements.
Yes, passengers who require wheelchair assistance or other boarding assistance are typically invited to pre-board the aircraft. This allows for a more comfortable and unhurried boarding process.
When you request wheelchair assistance on Delta Air Lines and have a connecting flight, the assistance will typically cover transferring you between gates. Ensure your wheelchair request is noted for all segments of your journey.