At United Airlines, we are committed to providing a comfortable and accessible travel experience for all our passengers. We understand that navigating airports can be challenging, and our dedicated wheelchair assistance service is designed to ensure a smooth journey for customers who require mobility support. Here, will walk you through everything you need to know about United Airlines wheelchair assistance, including how to request it, what to expect, and how to contact us for further support.
Why Choose United Airlines Wheelchair Assistance?
United Airlines wheelchair assistance is designed to make air travel seamless, comfortable, and accessible for passengers with mobility challenges.
| Feature | Details |
|---|---|
| Free of Charge | United Airlines provides wheelchair assistance at no additional cost. |
| Comprehensive Support | Assistance is available from check-in to boarding, deplaning, and connecting flights. |
| Multiple Assistance Levels | Options include help to the gate, aircraft door, seat, or full journey assistance. |
| Easy to Request | Requests can be made during booking, after booking, or at the airport. |
| Dedicated Customer Service | 24/7 support via the United Airlines wheelchair assistance phone number. |
| Accessibility Commitment | United Airlines prioritizes accessibility and ensures a comfortable experience for all. |
| No Hidden Fees | The service is entirely complimentary, with no extra charges. |
| Wide Availability | Available on all United Airlines flights, including domestic and international routes. |
| Experienced Staff | Trained professionals provide reliable and compassionate assistance. |
| Flexible Options | Passengers can specify their needs, such as manual or electric wheelchair assistance. |
How to Request Wheelchair Assistance with United Airlines?
Requesting wheelchair assistance with United Airlines is straightforward and can be done at various stages of your travel planning:
| Step | Action |
|---|---|
| During Booking | Select “Wheelchair Assistance” in the “Special Assistance” section while booking your flight. |
| After Booking | Log in to your United Airlines account, go to “Manage Reservations,” and add the request. |
| Via Phone | Call the United Airlines wheelchair assistance phone number at 1-800-228-2744. |
| At the Airport | Request assistance at the check-in counter or gate (advance notice is recommended). |
How to Add Wheelchair Assistance in United Airlines?
Here’s how to add wheelchair assistance to your United Airlines reservation:
Online via United.com
- Go to the United Airlines website.
- Click on “My trips.”
- Log in or enter your confirmation number and last name.
- Select your reservation.
- Look for options like “Manage trip,” “Edit traveler details,” or a section for special needs/accessibility.
- Add wheelchair assistance and specify your needs.
Using the United Airlines Mobile App:
- Open the United app.
- Go to “My trips” or log in.
- Select your flight booking.
- Find options to manage the trip or edit traveler information.
- Locate the special needs or accessibility section and add wheelchair assistance, detailing your requirements
By Calling United Airlines
- Dial the United Airlines wheelchair assistance phone number: 1-800-228-2744 (U.S. & Canada). For other locations, contact your local United Reservations Office.
- Inform the representative you need to add wheelchair assistance to an existing booking.
- Provide your confirmation number and passenger details.
- Clearly state the type of wheelchair assistance you need.
What is the Cost of United Airlines Wheelchair?
United Airlines ensures that all wheelchair assistance services are provided at no additional cost, making air travel accessible and affordable for passengers with mobility needs.
| Service | Cost |
|---|---|
| Wheelchair Assistance | Free of Charge – No additional cost for any level of wheelchair assistance. |
| Manual Wheelchair Assistance | Complimentary – Provided at no extra cost. |
| Electric Wheelchair Assistance | Complimentary – No fees for assistance with electric wheelchairs. |
| Gate-to-Gate Assistance | Included – Assistance from check-in to boarding and deplaning is free. |
| Full Journey Assistance | No Cost – Assistance throughout the entire journey, including connections, is free. |
United Airlines Wheelchair Assistance Phone Numbers
| Category/Region | Phone Number | Notes |
| Accessibility Desk (General Inquiries & Pre-Trip Assistance) | 1-800-228-2744 | For questions about accessibility services, requesting assistance in advance, and discussing specific needs before travel. This is often the primary number for pre-flight arrangements. |
| Within the U.S. & Canada (General Reservations & Assistance) | 1-800-UNITED-1 (1-800-864-8331) | Can also be used to request wheelchair assistance when booking flights or modifying existing reservations. Be sure to clearly state your need for wheelchair assistance. |
| International (Varies by Country) | Visit the United Airlines website’s “Contact Us” or “Special Needs” section for a list of international phone numbers. | Numbers will differ based on your location outside the U.S. and Canada. Look for the specific number for your country or region. |
| TTY for Hearing Impaired (Within the U.S. & Canada) | 1-800-323-0170 | Dedicated line for passengers who are deaf or hard of hearing and use a TTY device. |
| Day of Travel Assistance (At the Airport) | Contact a United Airlines Terminal representative at the airport. | Look for uniformed United personnel at check-in counters, gates, or customer service desks. They can provide immediate assistance. |
| Post-Travel Feedback or Concerns | Use the “Customer Care” form on the United Airlines website. | For providing feedback or addressing any issues encountered with wheelchair assistance after your trip. While not a phone number, it’s an important contact method. |
Tips for a Smooth Experience with Wheelchair Assistance
- Request Early: Always request wheelchair assistance at the time of booking or as soon as possible to ensure availability.
- Arrive Early: Arrive at the airport at least 2 hours before domestic flights and 3 hours before international flights to allow ample time for assistance.
- Confirm Your Request: Double-check your wheelchair assistance request 48 hours before your flight by calling the United Airlines wheelchair assistance phone number or checking your reservation online.
- Communicate Clearly: Inform the airline staff about your specific needs to ensure you receive the appropriate level of assistance.
- Carry Documentation: Bring any necessary medical documentation or details about your mobility needs.
- Pack Essentials: Keep medications, mobility aids, and other essentials in your carry-on for easy access.
- Stay Informed: Check for any updates or changes to your flight schedule that may affect your assistance needs.
- Be Patient: Allow extra time for boarding, deplaning, and transfers to ensure a stress-free experience.
By following these tips, you can ensure a smooth and comfortable journey with United Airlines wheelchair assistance.
Conclusion
United Airlines is dedicated to providing excellent service to all passengers, including those requiring wheelchair assistance. By understanding how to request and book these services, you can ensure a comfortable and stress-free travel experience. For any further assistance, don’t hesitate to contact United Airlines directly using the provided contact information.
FAQs on United Airlines Wheelchair Assistance
You can request wheelchair assistance online by logging into your United Airlines account and selecting your flight, then choosing “Special Assistance” and “Wheelchair Assistance.” Alternatively, you can call United Airlines Customer Service at 1-800-864-8331 at least 48 hours before your flight.
Yes, United Airlines provides wheelchair assistance at no additional charge to passengers who need it.
If you haven’t requested assistance in advance, you can still do so at the airport. Visit the United Airlines Customer Service Desk at your departure airport for assistance.
You can confirm your request by logging into your United Airlines account and checking your reservation details, or by contacting United Airlines Customer Service.
You can still request it at the United Airlines check – in counter or the customer service desk at the airport. The airline staff will do their best to arrange for assistance promptly.
United Airlines will check your wheelchair at the gate. They will store it safely and return it to you at the arrival gate. Make sure your wheelchair is labeled with your contact information.
United Airlines allows passengers to bring their personal wheelchairs. However, if the wheelchair cannot be stowed in the cabin, it will be checked at the gate and returned to you at the destination.
If you experience delays, approach the nearest United Airlines staff member. They will prioritize getting you the assistance you need and keep you informed of the situation.