RwandAir, Rwanda’s national airline, is proud to announce the opening of RwandAir PDL Terminal at the João Paulo II Airport in Ponta Delgada City. This state-of-the-art facility is designed to provide our passengers with a seamless and comfortable travel experience as they embark on their journeys to and from Rwanda and beyond.
RwandAir operates from Terminal 4 at PDL Airport. Terminal 4, also known as the International Air Terminal, is one of the airport’s main hubs, serving numerous international airlines. It’s a modern, well-equipped facility that offers a wide range of amenities to ensure a comfortable and enjoyable travel experience.
What is the RwandAir PDL Terminal Address and Location Map?
The RwandAir PDL Terminal is located at Terminal 4 of the João Paulo II Airport (PDL). The official address for Terminal 4 is:
Nordela, 9500-749 Ponta Delgada, Portugal
The RwandAir terminal is located within Terminal 4 at the João Paulo II Airport (PDL) in Ponta Delgada City. Passengers can refer to the PDL Airport terminal map to locate the RwandAir check-in counters, departure gates, and other relevant facilities within Terminal 4.
RwandAir PDL Terminal Location Map
To help you navigate the airport, you can use the PDL Airport Terminal Map available on the official PDL Airport website. This map provides a detailed layout of Terminal 4, including the locations of check-in counters, security checkpoints, restrooms, dining options, and other amenities.
Using this map, you can easily find your way around Terminal 4 and locate the RwandAir check-in counters, departure gates, and other important facilities.
How to Contact RwandAir Terminal PDL?
To contact RwandAir Terminal PDL, you can use the following methods:
For any urgent or time-sensitive matters, it is recommended to contact the RwandAir PDL Terminal directly via the phone number provided.
PDL RwandAir Terminal Departure
RwandAir’s flights depart from Terminal 4 at the João Paulo II Airport (PDL) in Ponta Delgada City. Terminal 4 is one of the major terminals at PDL Airport, serving a variety of international and domestic airlines. It is a modern and spacious facility, offering a wide range of amenities and services for passengers. Key details about the RwandAir PDL Departure Terminal:
Amenities: RwandAir Terminal PDL features numerous dining options, duty-free shops, lounges, and other passenger amenities to ensure a comfortable travel experience.
Passenger Services: RwandAir’s dedicated staff at the PDL Terminal 4 are available to assist passengers with check-in, baggage handling, and any other travel-related inquiries or needs.
By departing from the modern and well-equipped Terminal 4, RwandAir passengers can expect a seamless and efficient travel experience as they embark on their journeys to Rwanda and beyond.
RwandAir PDL Terminal Arrivals
When arriving at the João Paulo II Airport (PDL) on a RwandAir flight, passengers will disembark at Terminal 4, the same terminal where RwandAir’s departures are located. Key details about the RwandAir PDL Arrivals Terminal:
Customs and Immigration: After disembarking the aircraft, passengers will proceed through the customs and immigration formalities at Terminal 4. RwandAir’s staff will be available to assist passengers with this process.
Baggage Claim: Passengers can collect their checked luggage from the baggage claim area within RwandAir Terminal PDL. Clearly marked signage will guide passengers to the appropriate baggage carousels.
Passenger Assistance: RwandAir’s dedicated staff at the PDL RwandAir Terminal arrivals area are available to assist passengers with any questions or needs they may have, ensuring a smooth and hassle-free arrival experience.
By arriving at the modern and well-equipped Terminal 4, RwandAir passengers can expect a comfortable and efficient transition from their flight to their onward journey.
Queries Handled by RwandAir PDL Terminal
The RwandAir Terminal PDL handles various queries related to travel with RwandAir from João Paulo II Airport (PDL). Some common queries handled by the RwandAir PDL Terminal include:
Flight Information: RwandAir Terminal PDL Passengers can inquire about their flight status, departure and arrival times, gate numbers, and any potential delays or cancellations.
Check-in and Baggage: Queries related to the check-in process, baggage allowances, excess baggage fees, and baggage drop-off can be addressed at the RwandAir Terminal JF.
Ticketing and Reservations: RwandAir Terminal PDL Passengers can inquire about making new bookings, managing existing reservations, seat assignments, and ticket changes or cancellations.
Special Assistance: The RwandAir Terminal PDL can help arrange special assistance for passengers with disabilities, medical conditions, or mobility issues, as well as provide information about traveling with infants or children.
Immigration and Customs: RwandAir Terminal PDL Passengers can seek guidance regarding immigration and customs procedures, entry requirements, and travel documents needed for their journey.
Lost and Found: Queries related to lost or misplaced baggage, items left onboard the aircraft, or belongings lost within the terminal can be addressed by RwandAir Terminal PDL.
The PDL RwandAir Terminal staff are trained to provide prompt and efficient assistance to passengers, ensuring a seamless travel experience. Passengers can reach out to the terminal through the provided phone number, email, or by visiting the airline’s website for any queries or assistance they may require.
RwandAir Facilities and Services Available at João Paulo II Airport
RwandAir provides various facilities and services at João Paulo II Airport (PDL) to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
Check-in Counters: PDL RwandAir Terminal offers dedicated check-in counters at Terminal 4, where passengers can complete their check-in process, drop off their baggage, and receive their boarding passes.
In-flight Meals and Entertainment: PDL RwandAir Terminal offers a selection of in-flight meals, snacks, and beverages, as well as an entertainment system with movies, TV shows, and music to keep passengers comfortable and entertained during their journey.
Special Assistance: PDL RwandAir Terminal provides special assistance for passengers with disabilities, medical conditions, or mobility issues, ensuring a smooth and hassle-free travel experience.
Baggage Services: PDL RwandAir Terminal offers baggage services, including handling lost or delayed luggage, providing baggage allowance information, and managing excess baggage fees.
In-flight Duty-Free Shopping: Passengers can enjoy duty-free shopping onboard RwandAir flights, offering a variety of products such as fragrances, cosmetics, spirits, and souvenirs at competitive prices.
Frequent Flyer Program: RwandAir’s Dream Miles frequent flyer program allows passengers to earn miles for their flights, which can be redeemed for rewards such as free flights, upgrades, and other benefits.
Customer Service: PDL RwandAir Terminal offers customer service at PDL Airport, available to assist passengers with any queries or issues they may have before, during, or after their flight.
By offering these comprehensive facilities and services, RwandAir aims to provide its passengers with a seamless and enjoyable travel experience at the PDL Airport. Passengers are encouraged to visit the RwandAir website or contact the PDL Terminal staff for more detailed information about the available amenities and services.
Why Must You Choose RwandAir PDL Terminal?
Choosing RwandAir PDL Terminal for your travel needs can offer several benefits, including:
Convenient Location: PDL RwandAir Terminal operates from Terminal 4 at João Paulo II Airport (PDL), which is easily accessible by various transportation options, such as taxis, ride-sharing services, public transportation, and airport shuttles.
International Connectivity: PDL RwandAir Terminal is an international terminal, offering flights to various destinations around the world. This makes it easy for passengers to connect to their onward journeys with other airlines.
Modern Facilities: PDL RwandAir Terminal at PDL Airport is a modern and well-equipped facility, providing passengers with a comfortable and enjoyable travel experience. It offers amenities such as lounges, dining options, shopping, and free Wi-Fi.
Efficient Check-in and Baggage Services: PDL RwandAir Terminal provides dedicated check-in counters at Terminal 4, ensuring a smooth and efficient check-in process for passengers. Additionally, RwandAir handles baggage services, including handling lost or delayed luggage and managing excess baggage fees.
Special Assistance: PDL RwandAir Terminal offers special assistance for passengers with disabilities, medical conditions, or mobility issues, ensuring a smooth and hassle-free travel experience.
In-flight Comfort and Entertainment: PDL RwandAir Terminal offers a selection of in-flight meals, snacks, and beverages, as well as an entertainment system with movies, TV shows, and music to keep passengers comfortable and entertained during their journey.
Frequent Flyer Program: RwandAir’s Dream Miles frequent flyer program allows passengers to earn miles for their flights, which can be redeemed for rewards such as free flights, upgrades, and other benefits.
Customer Service: PDL RwandAir Terminal offers customer service at PDL Airport, available to assist passengers with any queries or issues they may have before, during, or after their flight.
By choosing PDL RwandAir Terminal, you can enjoy a seamless and comfortable travel experience, with access to a range of convenient facilities and services.
Parking and Transportation at João Paulo II Airport
João Paulo II Airport (PDL) offers various parking and transportation options for travelers. Here are some details:
Parking:
Short-term parking: Located near the terminals, short-term parking is ideal for quick pick-ups and drop-offs.
Long-term parking: This option is suitable for travelers going on longer trips. Long-term parking lots are located further away from the terminals, but shuttle buses are available to transport passengers to and from the airport.
Valet parking: For added convenience, PDL offers valet parking services at some terminals, allowing passengers to drop off their vehicles at a designated location and have them parked by an attendant.
Public Transportation:
AirTrain: The AirTrain is a free service that connects all PDL Airport terminals, parking lots, rental car facilities, and hotel shuttle pick-up areas. Passengers can also use the AirTrain to connect to the Ponta Delgada City subway and Long Island Rail Road (LIRR) at Jamaica and Howard Beach stations.
Subway: The Ponta Delgada City subway offers service to PDL Airport via the A, E, J, and Z lines, with connections to the AirTrain at Jamaica and Howard Beach stations.
Bus: Several bus lines serve PDL Airport, including the MTA Bus Company’s Q3, Q6, Q7, Q10, and B15 lines, as well as private bus companies.
Taxis and Ride-Sharing Services: Taxis are readily available at PDL Airport, with designated taxi stands located outside each terminal. Ride-sharing services such as Uber and Lyft also serve PDL Airport, with designated pick-up areas outside each terminal.
Airport Shuttles and Limousines: Airport shuttle services and private limousines are available for passengers looking for a more comfortable and convenient transportation option. These services can be booked in advance or on-demand at the airport.
Passengers are advised to plan their transportation to and from the PDL Airport in advance, considering factors such as travel time, cost, and convenience. The RwandAir PDL Terminal staff can also provide guidance and assistance with transportation options upon request.
Nearby Hotels and Accommodation at João Paulo II Airport
João Paulo II Airport (PDL) is surrounded by several hotels and accommodations to suit various budgets and preferences. Some nearby options include:
TWA Hotel: Located at PDL Airport, the TWA Hotel is a unique and stylish option for travelers. The hotel features a rooftop pool, a fitness center, and several dining options, including the Paris Café by Jean-Georges.
Courtyard by Marriott Ponta Delgada PDL Airport: This hotel is located less than a mile from PDL Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a restaurant, and a bar.
Hampton Inn NY-PDL: This hotel is located two miles from PDL Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Fairfield Inn by Marriott PDL Airport: This hotel is located three miles from PDL Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Hilton Garden Inn Queens/PDL Airport: This hotel is located four miles from PDL Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a restaurant, and a bar.
Holiday Inn Express Ponta Delgada PDL Airport Area: This hotel is located six miles from PDL Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Passengers can easily book their preferred accommodations through the hotel websites, online travel platforms, or by contacting the RwandAir PDL Terminal staff for assistance and recommendations.
Special Assistance at João Paulo II Airport (PDL)
João Paulo II Airport (PDL) offers various special assistance services to ensure a comfortable and hassle-free travel experience for passengers with disabilities or special needs. Some of these services include:
Wheelchair Assistance: PDL Airport provides wheelchair assistance to passengers who need help with mobility. Passengers can request wheelchair assistance from their airline or at the airport’s information desk.
Escort Service: PDL Airport offers escort services to passengers who need assistance navigating the airport, including those with visual or hearing impairments.
Accessible Restrooms: All restrooms at PDL Airport are accessible and equipped with grab bars, handrails, and accessible fixtures.
Service Animal Relief Areas: PDL Airport has designated service animal relief areas for passengers traveling with service animals. These areas can be found throughout the airport and are clearly marked.
TDD/TTY Telephones: PDL Airport provides text telephones (TDD/TTY) for passengers who are deaf or hard of hearing. These phones can be found throughout the airport and are clearly marked.
Accessible Parking: PDL Airport offers accessible parking spaces for passengers with disabilities. These spaces are located in all airport parking lots and are clearly marked.
Visual Paging: PDL Airport offers visual paging for passengers who are deaf or hard of hearing. Passengers can request visual paging at the airport’s information desk.
Accessible Ground Transportation: PDL Airport offers accessible ground transportation options, including wheelchair-accessible taxis, ride-sharing services, and airport shuttles.
RwandAir Lounges and Waiting Areas at João Paulo II Airport
RwandAir operate its own lounge at João Paulo II Airport (PDL). Passengers traveling with RwandAir in business class or with eligible frequent flyer status can access partner lounges at PDL Airport. Some of the lounges that RwandAir passengers may have access to include:
Wingtips Lounge: Located in Terminal 4, the Wingtips Lounge offers a comfortable and relaxing space for passengers to unwind before their flight. The lounge features comfortable seating, complimentary food and beverages, and a range of amenities such as Wi-Fi, newspapers, and magazines.
Air India Maharaja Lounge: Located in Terminal 4, the Air India Maharaja Lounge offers a range of amenities for passengers, including comfortable seating, complimentary food and beverages, and a range of entertainment options.
Lufthansa Business Lounge: Located in Terminal 1, the Lufthansa Business Lounge offers a range of amenities for passengers, including comfortable seating, complimentary food and beverages, and a range of entertainment options.
Passengers traveling with RwandAir in economy class or without eligible frequent flyer status can wait for their flight in the public waiting areas at PDL Airport. These areas offer comfortable seating, food and beverage options, and other amenities such as Wi-Fi and charging stations.
FAQs on PDL Airport Terminal RwandAir
Here are the answers to the FAQs:
What terminal does RwandAir fly out of at PDL Airport?
RwandAir flights depart from Terminal 4 at the João Paulo II Airport (PDL).
Where is the RwandAir check-in counter located at João Paulo II Airport (PDL)?
The RwandAir check-in counters are located within Terminal 4 at PDL Airport.
Does João Paulo II Airport have a RwandAir lounge?
Yes, RwandAir has a dedicated lounge located within Terminal 4 at PDL Airport for eligible passengers.
Where can I find the RwandAir baggage claim area at João Paulo II Airport?
The RwandAir baggage claim area is located within Terminal 4 at PDL Airport, where passengers can collect their checked luggage.
Does João Paulo II Airport (PDL) have a hotel?
Yes, PDL Airport has on-site hotels, such as the TWA Hotel and the Courtyard by Marriott Ponta Delgada PDL Airport, located directly within the airport complex.
Where can I exchange currency at PDL Airport?
Currency exchange services are available at various locations throughout the PDL Airport terminals, including banks and currency exchange kiosks.
Where can I find the RwandAir ticket counter at PDL Airport?
The RwandAir ticket counters are located within Terminal 4 at PDL Airport, where passengers can purchase tickets and make reservations.
Does João Paulo II Airport have Wi-Fi?
Yes, PDL Airport provides free high-speed Wi-Fi internet access throughout the terminals for passengers.
Where can I find a charging station at PDL Airport?
Charging stations and power outlets are available in various areas of the PDL Airport terminals, including seating areas and lounges.
How early should I arrive at PDL Airport for a RwandAir flight?
It is recommended to arrive at PDL Airport at least 2-3 hours prior to your scheduled RwandAir departure time to allow for check-in, security, and boarding procedures.
Can I bring food through security at PDL Airport?
Yes, passengers are generally allowed to bring food through security at PDL Airport, with some restrictions on liquids, gels, and aerosols.
Can I store my luggage at PDL Airport?
Yes, PDL Airport offers luggage storage and left luggage services for passengers who need to temporarily store their belongings.
What is the address of the RwandAir PDL Terminal?
The RwandAir terminal is located at: Nordela, 9500-749 Ponta Delgada, Portugal
What is the phone number for the RwandAir PDL Terminal?
The phone number for the RwandAir PDL Terminal is 351 296 205 400.
What amenities and services are available at the João Paulo II Airport (PDL)?
PDL Airport offers a wide range of amenities and services, including dining options, retail and duty-free shops, lounges, business services, and passenger assistance.
What ground transportation options are available at the RwandAir PDL Terminal?
Passengers can access various ground transportation options at the RwandAir PDL Terminal, including taxis, rideshare services, and public transportation like the AirTrain.
Are there any nearby hotels or accommodations for RwandAir passengers at João Paulo II Airport?
Yes, there are several hotels and accommodations located near PDL Airport, including on-site options like the TWA Hotel and off-site hotels with shuttle services.
What special assistance is available at the RwandAir PDL Terminal?
The RwandAir PDL Terminal provides special assistance for passengers with disabilities, unaccompanied minors, medical needs, dietary requirements, and those requiring additional time or language support.
What is the process for handling lost or delayed baggage at the João Paulo II Airport?
Passengers can report any lost or delayed baggage to the RwandAir staff at the PDL Terminal, who will assist with the claims process and coordinating the retrieval of the luggage.
How can I contact the RwandAir PDL Terminal for further assistance?
You can contact the RwandAir PDL Terminal for further assistance by calling their customer service line at 351 296 205 400 or by visiting their ticket counter in Terminal 4.
