RwandAir, Rwanda’s national airline, is proud to announce the opening of RwandAir ROC Terminal at the Greater Rochester International Airport in Rochester City. This state-of-the-art facility is designed to provide our passengers with a seamless and comfortable travel experience as they embark on their journeys to and from Rwanda and beyond.
RwandAir operates from Terminal 4 at ROC Airport. Terminal 4, also known as the International Air Terminal, is one of the airport’s main hubs, serving numerous international airlines. It’s a modern, well-equipped facility that offers a wide range of amenities to ensure a comfortable and enjoyable travel experience.
What is the RwandAir ROC Terminal Address and Location Map?
The RwandAir ROC Terminal is located at Terminal 4 of the Greater Rochester International Airport (ROC). The official address for Terminal 4 is:
1200 Brooks Ave, Rochester, NY 14624, American States
The RwandAir terminal is located within Terminal 4 at the Greater Rochester International Airport (ROC) in Rochester City. Passengers can refer to the ROC Airport terminal map to locate the RwandAir check-in counters, departure gates, and other relevant facilities within Terminal 4.
RwandAir ROC Terminal Location Map
To help you navigate the airport, you can use the ROC Airport Terminal Map available on the official ROC Airport website. This map provides a detailed layout of Terminal 4, including the locations of check-in counters, security checkpoints, restrooms, dining options, and other amenities.
Using this map, you can easily find your way around Terminal 4 and locate the RwandAir check-in counters, departure gates, and other important facilities.
How to Contact RwandAir Terminal ROC?
To contact RwandAir Terminal ROC, you can use the following methods:
Airport Name
Greater Rochester International Airport
Greater Rochester International Airport Address
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number
For any urgent or time-sensitive matters, it is recommended to contact the RwandAir ROC Terminal directly via the phone number provided.
ROC RwandAir Terminal Departure
RwandAir’s flights depart from Terminal 4 at the Greater Rochester International Airport (ROC) in Rochester City. Terminal 4 is one of the major terminals at ROC Airport, serving a variety of international and domestic airlines. It is a modern and spacious facility, offering a wide range of amenities and services for passengers. Key details about the RwandAir ROC Departure Terminal:
Amenities: RwandAir Terminal ROC features numerous dining options, duty-free shops, lounges, and other passenger amenities to ensure a comfortable travel experience.
Passenger Services: RwandAir’s dedicated staff at the ROC Terminal 4 are available to assist passengers with check-in, baggage handling, and any other travel-related inquiries or needs.
By departing from the modern and well-equipped Terminal 4, RwandAir passengers can expect a seamless and efficient travel experience as they embark on their journeys to Rwanda and beyond.
RwandAir ROC Terminal Arrivals
When arriving at the Greater Rochester International Airport (ROC) on a RwandAir flight, passengers will disembark at Terminal 4, the same terminal where RwandAir’s departures are located. Key details about the RwandAir ROC Arrivals Terminal:
Customs and Immigration: After disembarking the aircraft, passengers will proceed through the customs and immigration formalities at Terminal 4. RwandAir’s staff will be available to assist passengers with this process.
Baggage Claim: Passengers can collect their checked luggage from the baggage claim area within RwandAir Terminal ROC. Clearly marked signage will guide passengers to the appropriate baggage carousels.
Passenger Assistance: RwandAir’s dedicated staff at the ROC RwandAir Terminal arrivals area are available to assist passengers with any questions or needs they may have, ensuring a smooth and hassle-free arrival experience.
By arriving at the modern and well-equipped Terminal 4, RwandAir passengers can expect a comfortable and efficient transition from their flight to their onward journey.
Queries Handled by RwandAir ROC Terminal
The RwandAir Terminal ROC handles various queries related to travel with RwandAir from Greater Rochester International Airport (ROC). Some common queries handled by the RwandAir ROC Terminal include:
Flight Information: RwandAir Terminal ROC Passengers can inquire about their flight status, departure and arrival times, gate numbers, and any potential delays or cancellations.
Check-in and Baggage: Queries related to the check-in process, baggage allowances, excess baggage fees, and baggage drop-off can be addressed at the RwandAir Terminal JF.
Ticketing and Reservations: RwandAir Terminal ROC Passengers can inquire about making new bookings, managing existing reservations, seat assignments, and ticket changes or cancellations.
Special Assistance: The RwandAir Terminal ROC can help arrange special assistance for passengers with disabilities, medical conditions, or mobility issues, as well as provide information about traveling with infants or children.
Immigration and Customs: RwandAir Terminal ROC Passengers can seek guidance regarding immigration and customs procedures, entry requirements, and travel documents needed for their journey.
Lost and Found: Queries related to lost or misplaced baggage, items left onboard the aircraft, or belongings lost within the terminal can be addressed by RwandAir Terminal ROC.
The ROC RwandAir Terminal staff are trained to provide prompt and efficient assistance to passengers, ensuring a seamless travel experience. Passengers can reach out to the terminal through the provided phone number, email, or by visiting the airline’s website for any queries or assistance they may require.
RwandAir Facilities and Services Available at Greater Rochester International Airport
RwandAir provides various facilities and services at Greater Rochester International Airport (ROC) to ensure a comfortable and convenient travel experience for its passengers. Some of these facilities and services include:
Check-in Counters: ROC RwandAir Terminal offers dedicated check-in counters at Terminal 4, where passengers can complete their check-in process, drop off their baggage, and receive their boarding passes.
In-flight Meals and Entertainment: ROC RwandAir Terminal offers a selection of in-flight meals, snacks, and beverages, as well as an entertainment system with movies, TV shows, and music to keep passengers comfortable and entertained during their journey.
Special Assistance: ROC RwandAir Terminal provides special assistance for passengers with disabilities, medical conditions, or mobility issues, ensuring a smooth and hassle-free travel experience.
Baggage Services: ROC RwandAir Terminal offers baggage services, including handling lost or delayed luggage, providing baggage allowance information, and managing excess baggage fees.
In-flight Duty-Free Shopping: Passengers can enjoy duty-free shopping onboard RwandAir flights, offering a variety of products such as fragrances, cosmetics, spirits, and souvenirs at competitive prices.
Frequent Flyer Program: RwandAir’s Dream Miles frequent flyer program allows passengers to earn miles for their flights, which can be redeemed for rewards such as free flights, upgrades, and other benefits.
Customer Service: ROC RwandAir Terminal offers customer service at ROC Airport, available to assist passengers with any queries or issues they may have before, during, or after their flight.
By offering these comprehensive facilities and services, RwandAir aims to provide its passengers with a seamless and enjoyable travel experience at the ROC Airport. Passengers are encouraged to visit the RwandAir website or contact the ROC Terminal staff for more detailed information about the available amenities and services.
Why Must You Choose RwandAir ROC Terminal?
Choosing RwandAir ROC Terminal for your travel needs can offer several benefits, including:
Convenient Location: ROC RwandAir Terminal operates from Terminal 4 at Greater Rochester International Airport (ROC), which is easily accessible by various transportation options, such as taxis, ride-sharing services, public transportation, and airport shuttles.
International Connectivity: ROC RwandAir Terminal is an international terminal, offering flights to various destinations around the world. This makes it easy for passengers to connect to their onward journeys with other airlines.
Modern Facilities: ROC RwandAir Terminal at ROC Airport is a modern and well-equipped facility, providing passengers with a comfortable and enjoyable travel experience. It offers amenities such as lounges, dining options, shopping, and free Wi-Fi.
Efficient Check-in and Baggage Services: ROC RwandAir Terminal provides dedicated check-in counters at Terminal 4, ensuring a smooth and efficient check-in process for passengers. Additionally, RwandAir handles baggage services, including handling lost or delayed luggage and managing excess baggage fees.
Special Assistance: ROC RwandAir Terminal offers special assistance for passengers with disabilities, medical conditions, or mobility issues, ensuring a smooth and hassle-free travel experience.
In-flight Comfort and Entertainment: ROC RwandAir Terminal offers a selection of in-flight meals, snacks, and beverages, as well as an entertainment system with movies, TV shows, and music to keep passengers comfortable and entertained during their journey.
Frequent Flyer Program: RwandAir’s Dream Miles frequent flyer program allows passengers to earn miles for their flights, which can be redeemed for rewards such as free flights, upgrades, and other benefits.
Customer Service: ROC RwandAir Terminal offers customer service at ROC Airport, available to assist passengers with any queries or issues they may have before, during, or after their flight.
By choosing ROC RwandAir Terminal, you can enjoy a seamless and comfortable travel experience, with access to a range of convenient facilities and services.
Parking and Transportation at Greater Rochester International Airport
Greater Rochester International Airport (ROC) offers various parking and transportation options for travelers. Here are some details:
Parking:
Short-term parking: Located near the terminals, short-term parking is ideal for quick pick-ups and drop-offs.
Long-term parking: This option is suitable for travelers going on longer trips. Long-term parking lots are located further away from the terminals, but shuttle buses are available to transport passengers to and from the airport.
Valet parking: For added convenience, ROC offers valet parking services at some terminals, allowing passengers to drop off their vehicles at a designated location and have them parked by an attendant.
Public Transportation:
AirTrain: The AirTrain is a free service that connects all ROC Airport terminals, parking lots, rental car facilities, and hotel shuttle pick-up areas. Passengers can also use the AirTrain to connect to the Rochester City subway and Long Island Rail Road (LIRR) at Jamaica and Howard Beach stations.
Subway: The Rochester City subway offers service to ROC Airport via the A, E, J, and Z lines, with connections to the AirTrain at Jamaica and Howard Beach stations.
Bus: Several bus lines serve ROC Airport, including the MTA Bus Company’s Q3, Q6, Q7, Q10, and B15 lines, as well as private bus companies.
Taxis and Ride-Sharing Services: Taxis are readily available at ROC Airport, with designated taxi stands located outside each terminal. Ride-sharing services such as Uber and Lyft also serve ROC Airport, with designated pick-up areas outside each terminal.
Airport Shuttles and Limousines: Airport shuttle services and private limousines are available for passengers looking for a more comfortable and convenient transportation option. These services can be booked in advance or on-demand at the airport.
Passengers are advised to plan their transportation to and from the ROC Airport in advance, considering factors such as travel time, cost, and convenience. The RwandAir ROC Terminal staff can also provide guidance and assistance with transportation options upon request.
Nearby Hotels and Accommodation at Greater Rochester International Airport
Greater Rochester International Airport (ROC) is surrounded by several hotels and accommodations to suit various budgets and preferences. Some nearby options include:
TWA Hotel: Located at ROC Airport, the TWA Hotel is a unique and stylish option for travelers. The hotel features a rooftop pool, a fitness center, and several dining options, including the Paris Café by Jean-Georges.
Courtyard by Marriott Rochester ROC Airport: This hotel is located less than a mile from ROC Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a restaurant, and a bar.
Hampton Inn NY-ROC: This hotel is located two miles from ROC Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Fairfield Inn by Marriott ROC Airport: This hotel is located three miles from ROC Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Hilton Garden Inn Queens/ROC Airport: This hotel is located four miles from ROC Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a restaurant, and a bar.
Holiday Inn Express Rochester ROC Airport Area: This hotel is located six miles from ROC Airport and offers a free 24-hour airport shuttle service. The hotel features a fitness center, a business center, and a complimentary breakfast.
Passengers can easily book their preferred accommodations through the hotel websites, online travel platforms, or by contacting the RwandAir ROC Terminal staff for assistance and recommendations.
Special Assistance at Greater Rochester International Airport (ROC)
Greater Rochester International Airport (ROC) offers various special assistance services to ensure a comfortable and hassle-free travel experience for passengers with disabilities or special needs. Some of these services include:
Wheelchair Assistance: ROC Airport provides wheelchair assistance to passengers who need help with mobility. Passengers can request wheelchair assistance from their airline or at the airport’s information desk.
Escort Service: ROC Airport offers escort services to passengers who need assistance navigating the airport, including those with visual or hearing impairments.
Accessible Restrooms: All restrooms at ROC Airport are accessible and equipped with grab bars, handrails, and accessible fixtures.
Service Animal Relief Areas: ROC Airport has designated service animal relief areas for passengers traveling with service animals. These areas can be found throughout the airport and are clearly marked.
TDD/TTY Telephones: ROC Airport provides text telephones (TDD/TTY) for passengers who are deaf or hard of hearing. These phones can be found throughout the airport and are clearly marked.
Accessible Parking: ROC Airport offers accessible parking spaces for passengers with disabilities. These spaces are located in all airport parking lots and are clearly marked.
Visual Paging: ROC Airport offers visual paging for passengers who are deaf or hard of hearing. Passengers can request visual paging at the airport’s information desk.
Accessible Ground Transportation: ROC Airport offers accessible ground transportation options, including wheelchair-accessible taxis, ride-sharing services, and airport shuttles.
RwandAir Lounges and Waiting Areas at Greater Rochester International Airport
RwandAir operate its own lounge at Greater Rochester International Airport (ROC). Passengers traveling with RwandAir in business class or with eligible frequent flyer status can access partner lounges at ROC Airport. Some of the lounges that RwandAir passengers may have access to include:
Wingtips Lounge: Located in Terminal 4, the Wingtips Lounge offers a comfortable and relaxing space for passengers to unwind before their flight. The lounge features comfortable seating, complimentary food and beverages, and a range of amenities such as Wi-Fi, newspapers, and magazines.
Air India Maharaja Lounge: Located in Terminal 4, the Air India Maharaja Lounge offers a range of amenities for passengers, including comfortable seating, complimentary food and beverages, and a range of entertainment options.
Lufthansa Business Lounge: Located in Terminal 1, the Lufthansa Business Lounge offers a range of amenities for passengers, including comfortable seating, complimentary food and beverages, and a range of entertainment options.
Passengers traveling with RwandAir in economy class or without eligible frequent flyer status can wait for their flight in the public waiting areas at ROC Airport. These areas offer comfortable seating, food and beverage options, and other amenities such as Wi-Fi and charging stations.
FAQs on ROC Airport Terminal RwandAir
Here are the answers to the FAQs:
What terminal does RwandAir fly out of at ROC Airport?
RwandAir flights depart from Terminal 4 at the Greater Rochester International Airport (ROC).
Where is the RwandAir check-in counter located at Greater Rochester International Airport (ROC)?
The RwandAir check-in counters are located within Terminal 4 at ROC Airport.
Does Greater Rochester International Airport have a RwandAir lounge?
Yes, RwandAir has a dedicated lounge located within Terminal 4 at ROC Airport for eligible passengers.
Where can I find the RwandAir baggage claim area at Greater Rochester International Airport?
The RwandAir baggage claim area is located within Terminal 4 at ROC Airport, where passengers can collect their checked luggage.
Does Greater Rochester International Airport (ROC) have a hotel?
Yes, ROC Airport has on-site hotels, such as the TWA Hotel and the Courtyard by Marriott Rochester ROC Airport, located directly within the airport complex.
Where can I exchange currency at ROC Airport?
Currency exchange services are available at various locations throughout the ROC Airport terminals, including banks and currency exchange kiosks.
Where can I find the RwandAir ticket counter at ROC Airport?
The RwandAir ticket counters are located within Terminal 4 at ROC Airport, where passengers can purchase tickets and make reservations.
Does Greater Rochester International Airport have Wi-Fi?
Yes, ROC Airport provides free high-speed Wi-Fi internet access throughout the terminals for passengers.
Where can I find a charging station at ROC Airport?
Charging stations and power outlets are available in various areas of the ROC Airport terminals, including seating areas and lounges.
How early should I arrive at ROC Airport for a RwandAir flight?
It is recommended to arrive at ROC Airport at least 2-3 hours prior to your scheduled RwandAir departure time to allow for check-in, security, and boarding procedures.
Can I bring food through security at ROC Airport?
Yes, passengers are generally allowed to bring food through security at ROC Airport, with some restrictions on liquids, gels, and aerosols.
Can I store my luggage at ROC Airport?
Yes, ROC Airport offers luggage storage and left luggage services for passengers who need to temporarily store their belongings.
What is the address of the RwandAir ROC Terminal?
The RwandAir terminal is located at: 1200 Brooks Ave, Rochester, NY 14624, American States
What is the phone number for the RwandAir ROC Terminal?
The phone number for the RwandAir ROC Terminal is 1 585-753-7000.
What amenities and services are available at the Greater Rochester International Airport (ROC)?
ROC Airport offers a wide range of amenities and services, including dining options, retail and duty-free shops, lounges, business services, and passenger assistance.
What ground transportation options are available at the RwandAir ROC Terminal?
Passengers can access various ground transportation options at the RwandAir ROC Terminal, including taxis, rideshare services, and public transportation like the AirTrain.
Are there any nearby hotels or accommodations for RwandAir passengers at Greater Rochester International Airport?
Yes, there are several hotels and accommodations located near ROC Airport, including on-site options like the TWA Hotel and off-site hotels with shuttle services.
What special assistance is available at the RwandAir ROC Terminal?
The RwandAir ROC Terminal provides special assistance for passengers with disabilities, unaccompanied minors, medical needs, dietary requirements, and those requiring additional time or language support.
What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?
Passengers can report any lost or delayed baggage to the RwandAir staff at the ROC Terminal, who will assist with the claims process and coordinating the retrieval of the luggage.
How can I contact the RwandAir ROC Terminal for further assistance?
You can contact the RwandAir ROC Terminal for further assistance by calling their customer service line at 1 585-753-7000 or by visiting their ticket counter in Terminal 4.
