Southwest Airlines is proud to announce the opening of its new terminal at Greater Rochester International Airport (ROC) in Rochester City. The Southwest ROC Terminal is designed to provide our customers with a seamless and efficient travel experience as they embark on their journeys.
What is the Southwest ROC Terminal Address and Location Map?
The Southwest ROC Terminal is located at Terminal 7, ROC International Airport. The Complete address is:
1200 Brooks Ave, Rochester, NY 14624, American States
Southwest ROC Terminal is a convenient and comfortable gateway to Rochester City and beyond. With its convenient location, modern facilities, and excellent amenities, it’s easy to see why so many travelers choose Southwest Airlines for their flights to and from ROC International Airport.
Southwest ROC Terminal Location Map
The Southwest Airlines website provides an interactive terminal map to help passengers navigate the ROC Terminal 7 layout. This map highlights the key areas of the terminal, including check-in counters, security checkpoints, and gate locations.
How to Contact Southwest Terminal ROC?
If you need to contact the Southwest Terminal at ROC Airport, there are several ways to get in touch with them:
Airport Name
Greater Rochester International Airport
Greater Rochester International Airport Address
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number
No matter which method you choose to contact Southwest Terminal at ROC, you can expect to receive professional and helpful service from the Southwest Airlines team. They are committed to providing a positive experience for all of their passengers, and they will do their best to assist you with any questions or concerns you may have.
ROC Southwest Terminal Departure
The Southwest ROC Terminal serves as the departure point for all Southwest Airlines flights out of Greater Rochester International Airport. Passengers can easily navigate to their designated departure gates, where they can board their flights to destinations across the American States and beyond.
Southwest Airlines operates out of Terminal 7 at Greater Rochester International Airport (ROC).
Passengers should arrive at the airport at least two hours before their scheduled departure time to allow time for check-in and security screening.
The Southwest check-in counter at ROC Airport is located in Terminal 7, on the departures level.
Passengers can check in for their flight at the Southwest ticket counter, or use one of the self-service kiosks located nearby.
After checking in, passengers can proceed through security screening to their departure gate.
The departure gates for Southwest flights at ROC Airport are located on the upper level of Terminal 7.
Once through security, passengers can find a variety of amenities and services, including restaurants, shops, nursing rooms, pet relief areas, and charging stations.
Passengers can also take advantage of special assistance services at ROC Airport, including wheelchair service, TTY phones for the hearing impaired, language assistance, and security screening accommodations.
The gate areas feature comfortable seating and gate announcements to keep passengers informed of their flight status.
For further assistance, passengers can contact the Southwest ROC Terminal by calling the phone number listed above, visiting the Southwest ticket counter or gate agent, or contacting Southwest Airlines’ customer service.
Once onboard the aircraft, passengers can enjoy Southwest’s famous hospitality, including complimentary non-alcoholic beverages and snacks, and a variety of in-flight entertainment options.
Southwest ROC Departure Terminal is a modern and convenient facility that offers a range of services and amenities for passengers. With its convenient location, easy-to-navigate layout, and professional staff, it’s no wonder that so many travelers choose Southwest Airlines for their flights to and from ROC Airport.
Southwest ROC Terminal Arrivals
The Southwest ROC Arrivals Terminal is also Terminal 7 at Greater Rochester International Airport (ROC) in Rochester City, the same terminal where Southwest Airlines operates its departures.
Southwest Airlines operates out of Terminal 7 at Greater Rochester International Airport (ROC).
Upon arrival, passengers will deplane at a gate in Terminal 7 and proceed to the baggage claim area to retrieve their checked luggage.
The baggage claim area for Southwest flights at ROC Airport is located on the lower level of Terminal 7.
After collecting their luggage, passengers can proceed to the arrivals area to meet with family, friends, or transportation.
The arrivals area is located on the ground level of Terminal 7 and features several transportation options, including taxis, ride-share services, and public transportation.
There are also car rental services available at ROC Airport, which are located on the ground level of the Federal Circle Station, accessible by AirTrain.
The Southwest ticket counter and check-in area are also located on the departure level of Terminal 7, in case passengers need to check in for their flight or address any issues with their reservation.
Other amenities and services available at ROC Airport include restaurants, shops, nursing rooms, pet relief areas, and charging stations.
Passengers can also take advantage of special assistance services at ROC Airport, including wheelchair service, TTY phones for the hearing impaired, language assistance, and security screening accommodations.
For further assistance, passengers can contact the Southwest ROC Terminal by calling the phone number listed above, visiting the Southwest ticket counter or gate agent, or contacting Southwest Airlines’ customer service.
Southwest ROC Arrivals Terminal is a convenient and comfortable facility that offers a range of services and amenities for passengers. With its easy-to-navigate layout, professional staff, and modern facilities, it’s no wonder that so many travelers choose Southwest Airlines for their flights to and from ROC Airport.
Queries Handled by Southwest ROC Terminal
The Southwest ROC Terminal handles a wide range of queries related to Southwest Airlines’ flights and services at Greater Rochester International Airport (ROC) in Rochester City. Here are some of the queries that the Southwest ROC Terminal can assist with:
Flight Information: ROC Southwest Terminal Passengers can contact the Southwest ROC Terminal for information about their flight, including flight status, gate information, and departure/arrival times.
Check-In: ROC Southwest Terminal Passengers can check in for their Southwest flight at the terminal or use the self-service kiosks. The terminal staff can assist with any check-in-related issues, such as printing boarding passes or checking bags.
Baggage Assistance: ROC Southwest Terminal Passengers can contact the Southwest ROC Terminal for assistance with baggage-related issues, such as lost or delayed luggage, or issues with checked bags.
Ticketing and Reservations: ROC Southwest Terminal Passengers can contact the Southwest ROC Terminal for assistance with ticketing and reservations, including changing or canceling flights, adding extras (such as extra legroom or early bird check-in), or purchasing tickets.
General Information: The Southwest ROC Terminal can provide general information about ROC Airport, including transportation options, airport amenities, and other services.
Complaints and Feedback: ROC Southwest Terminal Passengers can contact the Southwest ROC Terminal to provide feedback or make a complaint about their Southwest flight or experience at ROC Airport.
The Southwest ROC Terminal is staffed with knowledgeable and helpful representatives who are committed to providing a positive experience for all passengers. Whether passengers have a question about their flight, need assistance with checking in, or require special assistance, the Southwest ROC Terminal is there to help.
Southwest Facilities and Services Available at Greater Rochester International Airport
Southwest Airlines offers a range of facilities and services to make travelers’ experience at Greater Rochester International Airport (ROC) in Rochester City comfortable and convenient. Here are some of the facilities and services available at the Southwest ROC Terminal:
Check-In: ROC Southwest Terminal Passengers can check in for their Southwest flight at the terminal or use the self-service kiosks. The check-in process is quick and easy, and Southwest staff are available to assist with any issues.
Baggage: Southwest offers both carry-on and checked baggage services. Passengers can check their bags at the ticket counter or use the self-service kiosks. There are also baggage carts available for rent to help transport bags to and from the terminal.
Security: The Southwest ROC Terminal features TSA security checkpoints to ensure the safety of all passengers. Passengers are advised to arrive at the airport early to allow time for security screening.
Gate Information: The ROC Southwest Terminal features electronic signs and announcements to provide gate information and updates. Passengers can also check the Southwest website or mobile app for real-time updates on their flight status and gate information.
Food and Beverage: The Southwest ROC Terminal offers a variety of food and beverage options, including restaurants, cafes, and bars. Passengers can grab a bite to eat or a drink while they wait for their flight.
Shopping: The Southwest ROC Terminal features a range of shopping options, including newsstands, gift shops, and duty-free stores. Passengers can pick up last-minute gifts, snacks, or travel essentials.
Wi-Fi: The Southwest ROC Terminal offers free Wi-Fi for all passengers. Passengers can connect to the internet to stay productive, stay in touch with loved ones, or stay entertained while they wait for their flight.
Charging Stations: The Southwest ROC Terminal features charging stations for passengers to charge their electronic devices. Passengers can plug in their phones, tablets, or laptops while they wait for their flight.
Customer Service: ROC Southwest Terminal staff are available at the terminal to assist passengers with any questions or concerns. Passengers can also contact Southwest’s customer service team for assistance with ticketing, reservations, and other issues.
The Southwest ROC Terminal offers a range of facilities and services to make travelers’ experience at ROC Airport comfortable, convenient, and stress-free. From check-in to boarding, Southwest is committed to providing a positive travel experience for all passengers.
Why Must You Choose Southwest ROC Terminal?
There are several reasons why you might choose the Southwest ROC Terminal for your travel needs:
Convenient Location: The Southwest ROC Terminal is located at Terminal 7 of Greater Rochester International Airport, making it easy to access and convenient for travelers.
Wide Range of Services: The Southwest ROC Terminal offers a wide range of services, including check-in, baggage handling, security, food and beverage options, shopping, Wi-Fi, charging stations, customer service, and accessibility services. All of these services are designed to make travelers’ experience at ROC Airport comfortable, convenient, and stress-free.
Modern Facilities: The Southwest ROC Terminal features modern facilities, including spacious check-in areas, comfortable seating, and state-of-the-art security checkpoints.
Efficient Check-In Process: The check-in process at the Southwest ROC Terminal is quick and efficient, allowing travelers to get through the airport and to their gate as quickly as possible.
Helpful Staff: Southwest staff at the ROC Terminal are knowledgeable, friendly, and helpful. They are available to assist travelers with any questions or concerns they may have, from ticketing and reservations to special assistance and baggage issues.
Free Wi-Fi: The Southwest ROC Terminal offers free Wi-Fi for all passengers, allowing them to stay productive, stay in touch with loved ones, or stay entertained while they wait for their flight.
Accessibility: The Southwest ROC Terminal is accessible to passengers with disabilities, with wheelchair assistance, TTY phones, and other accommodations available.
Competitive Prices: ROC Southwest Terminal is known for its competitive prices and low-cost fares. By choosing the Southwest ROC Terminal, travelers can save money on their flights and still enjoy a high-quality travel experience.
The Southwest ROC Terminal is a convenient, modern, and efficient choice for travelers flying to or from ROC Airport. With its wide range of services, helpful staff, and competitive prices, it’s no wonder that so many travelers choose Southwest Airlines for their flights to and from ROC Airport.
Parking and Transportation at Greater Rochester International Airport
Parking and transportation are important considerations when traveling through Greater Rochester International Airport (ROC). Here are some options for parking and transportation at ROC Airport:
Parking: ROC Airport offers several parking options, including short-term parking, long-term parking, and economy parking. Short-term parking is available in garages located near each terminal and is ideal for stays of a few hours or less. Long-term parking is available in garages and lots located farther from the terminals and is ideal for stays of several days or more. Economy parking is the most affordable option and is located in a lot that requires a shuttle bus to reach the terminals.
Transportation: ROC Airport offers several transportation options, including taxis, ride-share services, public transportation, and car rental services. Taxis and ride-share services are available outside of each terminal and can take travelers to their destination in the Rochester City area. Public transportation is available via the AirTrain ROC, which connects to the Rochester City subway system and the Long Island Rail Road. Car rental services are available on-site at ROC Airport, with several major rental car companies located in each terminal.
Ground Transportation Desk: The Southwest ROC Terminal has a Ground Transportation Desk located in the arrivals area of the terminal. The Ground Transportation Desk can provide information and assistance with taxi, ride-share, and car rental services.
Cell Phone Lot: ROC Airport offers a free Cell Phone Lot for drivers waiting to pick up passengers. The Cell Phone Lot is located near Terminal 5 and allows drivers to wait for up to two hours until their passenger is ready to be picked up.
Hotel Shuttles: ROC Airport also offers hotel shuttle services for travelers who are staying at nearby hotels. Hotel shuttles pick up passengers outside of each terminal and can take them directly to their hotel.
Parking Reservations: Travelers can make parking reservations in advance through the ROC Airport website. Making a reservation can help ensure a spot is available upon arrival and can save time and hassle.
ROC Airport offers a range of parking and transportation options for travelers. By planning ahead and choosing the right option, travelers can make their experience at ROC Airport smooth and stress-free.
Nearby Hotels and Accommodation at Greater Rochester International Airport
There are many nearby hotels and accommodations available for travelers at Greater Rochester International Airport (ROC) in Rochester City. Here are some popular options:
TWA Hotel: The TWA Hotel is a unique hotel located in the iconic TWA Flight Center at ROC Airport. The hotel features a mid-century modern design, a rooftop pool, and several restaurants and bars.
Hampton Inn Rochester-ROC Airport: The Hampton Inn is a comfortable and modern hotel located near ROC Airport. The hotel offers free shuttle service to and from the airport, as well as a fitness center, business center, and free breakfast.
Hilton Rochester ROC Airport: The Hilton is a luxurious hotel located near ROC Airport. The hotel features a fitness center, swimming pool, several restaurants, and a free shuttle service to and from the airport.
Courtyard by Marriott Rochester ROC Airport: The Courtyard by Marriott is a modern and stylish hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, as well as a fitness center, business center, and several dining options.
Fairfield Inn by Marriott Rochester ROC Airport: The Fairfield Inn is a comfortable and affordable hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, as well as a fitness center, business center, and free breakfast.
ROC Airport Hotel: The ROC Airport Hotel is a budget-friendly hotel located on-site at ROC Airport. The hotel offers 24-hour shuttle service to and from the terminals, as well as free Wi-Fi, a fitness center, and a business center.
La Quinta by Wyndham Rochester ROC Airport: The La Quinta is a modern and comfortable hotel located near ROC Airport. The hotel offers a free shuttle service to and from the airport, as well as a fitness center, business center, and free breakfast.
There are many other nearby hotels and accommodations available for travelers at ROC Airport. By choosing a hotel that fits their needs and budget, travelers can enjoy a comfortable and convenient stay near the airport.
Special Assistance at Greater Rochester International Airport (ROC)
Greater Rochester International Airport (ROC) offers a range of special assistance services to ensure that all travelers have a safe and comfortable experience at the airport. Here are some of the special assistance services available at ROC Airport:
Wheelchair Service: ROC Airport offers complimentary wheelchair service for travelers with mobility issues. Travelers can request wheelchair service when they arrive at the airport or by contacting their airline in advance.
Skycaps: Skycaps are available at ROC Airport to assist travelers with their luggage and check-in process. Skycaps can be found outside of each terminal and can help travelers avoid long lines and save time.
Assistance with Visual and Hearing Impairments: ROC Airport offers assistance for travelers with visual and hearing impairments. This includes TTY phones, visual paging, and other accommodations.
Service Animal Relief Areas: ROC Airport has designated service animal relief areas located throughout the airport. These areas are available for travelers with service animals to use while they are waiting for their flight.
Family Assistance: ROC Airport offers family assistance for travelers with young children. This includes family restrooms, nursing rooms, and play areas.
Language Assistance: ROC Airport offers language assistance for travelers who speak languages other than English. The airport has multilingual customer service representatives and interpreter services available.
Security Screening Accommodations: ROC Airport offers security screening accommodations for travelers with disabilities or medical conditions. This includes modified screening procedures, the use of a pat-down instead of a full-body scanner, and the use of a private screening area.
Transportation Assistance: ROC Airport offers transportation assistance for travelers with disabilities. This includes wheelchair-accessible shuttle buses, golf carts, and other accommodations.
Travelers who require special assistance at ROC Airport are encouraged to contact their airline or the airport in advance to make arrangements. By planning and taking advantage of the special assistance services available, travelers can have a safe, comfortable, and stress-free experience at ROC Airport.
Southwest Lounges and Waiting Areas at Greater Rochester International Airport
Southwest Airlines does not operate any lounges at Greater Rochester International Airport (ROC). However, there are several waiting areas and amenities available for Southwest passengers at ROC Airport. Here are some options:
Gate Areas: Southwest Airlines operates out of Terminal 7 at ROC Airport. The gate areas offer comfortable seating, as well as food and beverage options.
Food Courts: Each terminal at ROC Airport features a food court with a variety of dining options. Travelers can grab a bite to eat while they wait for their flight.
Shops: Each terminal at ROC Airport features a variety of shops, including newsstands, duty-free shops, and retail stores. Travelers can browse and shop while waiting for their flight.
Workstations: ROC Airport offers workstations with power outlets and Wi-Fi access for travelers who need to work while they wait for their flight.
Charging Stations: ROC Airport offers charging stations for travelers to charge their electronic devices. These can be found throughout the terminals.
Nursing Rooms: ROC Airport offers nursing rooms for mothers to nurse their babies in private. These can be found in each terminal.
Pet Relief Areas: ROC Airport offers pet relief areas for travelers with service animals or pets to use while waiting for their flight.
Children’s Play Areas: ROC Airport offers children’s play areas for travelers with young children to use while waiting for their flight.
While Southwest Airlines does not operate any lounges at ROC Airport, there are still plenty of waiting areas and amenities available for travelers. By taking advantage of the amenities available, Southwest passengers can have a comfortable and convenient experience while waiting for their flight at ROC Airport.
FAQs on ROC Airport Terminal Southwest
What terminal does Southwest fly out of at ROC Airport?
Southwest Airlines flies out of Terminal 7 at Greater Rochester International Airport (ROC).
Where is the Southwest check-in counter located at Greater Rochester International Airport (ROC)?
The Southwest check-in counter at ROC Airport is located in Terminal 7, on the departures level.
Does Greater Rochester International Airport have a Southwest lounge?
No, Greater Rochester International Airport does not have a Southwest lounge.
Where can I find the Southwest baggage claim area at Greater Rochester International Airport?
The Southwest baggage claim area at ROC Airport is located in Terminal 7, on the arrivals level.
Does Greater Rochester International Airport (ROC) have a hotel?
Yes, there are several hotels located near Greater Rochester International Airport, including the Crowne Plaza ROC Airport Rochester City, the Hilton Rochester ROC Airport, and the Comfort Inn ROC Airport.
Where can I exchange currency at ROC Airport?
Currency exchange services at ROC Airport are provided by Travelex, which has locations in Terminals 1, 4, 5, and 7.
Where can I find the Southwest ticket counter at ROC Airport?
The Southwest ticket counter at ROC Airport is located in Terminal 7, on the departures level.
Does Greater Rochester International Airport have Wi-Fi?
Yes, Greater Rochester International Airport offers free Wi-Fi access throughout the airport.
Where can I find a charging station at ROC Airport?
Charging stations at ROC Airport can be found in the gate areas of each terminal.
How early should I arrive at ROC Airport for a Southwest flight?
Southwest Airlines recommends arriving at ROC Airport at least two hours before your departure time.
Can I bring food through security at ROC Airport?
Yes, you can bring food through security at ROC Airport, as long as it meets TSA regulations.
Can I store my luggage at ROC Airport?
No, there are no luggage storage facilities at Greater Rochester International Airport.
What is the address of the Southwest ROC Terminal?
The Southwest ROC Terminal address is 1200 Brooks Ave, Rochester, NY 14624, American States.
What is the phone number for the Southwest ROC Terminal?
The Southwest ROC Terminal Phone Number is 1 585-753-7000.
What amenities and services are available at the Greater Rochester International Airport (ROC)?
Amenities and services available at Greater Rochester International Airport include restaurants and food courts, shops and retail stores, nursing rooms, pet relief areas, and charging stations.
What ground transportation options are available at the Southwest ROC Terminal?
Ground transportation options available at the Southwest ROC Terminal include taxis, ride-share services, public transportation, airport shuttle buses, and car rental services.
Are there any nearby hotels or accommodations for Southwest passengers at Greater Rochester International Airport?
Yes, there are several nearby hotels and accommodations for Southwest passengers at Greater Rochester International Airport.
What special assistance is available at the Southwest ROC Terminal?
Special assistance available at the Southwest ROC Terminal includes wheelchair service, TTY phones for the hearing impaired, language assistance, and security screening accommodations.
What is the process for handling lost or delayed baggage at the Greater Rochester International Airport?
For lost or delayed baggage at Greater Rochester International Airport, travelers should contact their airline’s baggage service office, which is located in the baggage claim area of the terminal.
How can I contact the Southwest ROC Terminal for further assistance?
Travelers can contact the Southwest ROC Terminal for further assistance by calling the phone number listed above, visiting the Southwest ticket counter or gate agent, or contacting Southwest Airlines’ customer service.
